Return, Refund & Cancellation

Returns Policy

We are committed to satisfy our customers with our products ordered from our website. Our return policy is very simple, flexible and customer friendly. we try to sort out the issues as much as we can, we welcome returns and replacements on the following terms -

  • Wrong Product:  If a  wrong product has been dispatched to you and incase that a product does not match the item Orders by Customer (Unboxing Video Required)
  • Manufacturing Defect: If there is a manufacturing defect on the received product (Video Required)
  • Damaged Condition: If the product is received in a damaged condition (Unboxing Video Required)

Return Process

A) CANCELLATION

We believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason Please reach us at evaadesigns@gmail.com within 12 hours of ordering and we will be happy to assist you.  

B) BREAKAGES

In the case of breakage or any in-transit damage, please send unboxing video of the product within 12 hours of delivery to our email evaadesigns@gmail.com and the needful shall be done immediately.

C) WRONG PRODUCT RECEIVED

In the unlikely event that any product you have ordered is different from what you had ordered (unboxing video), you must immediately lodge a complaint with us on evaadesigns@gmail.com. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories) for refund or an exchange, within 24hrs from the date on which these goods are delivered. 

Return shipment to be couriered at:

Ruchi Jain

110, Shyam Path, 

Parshwanath Colony,

Near Punjabi Dhaba,

Ajmer Road

Jaipur, Rajasthan - 302019

Ph: 9602211111, 9352939111

 

In case of any query you can reach us at evaadesigns@gmail.com

How long would it take me to receive the refund of the returned product?

After the refund has been initiated as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

Online Refund – 7 to 10 working days post refund initiation, depending on your bank partner

Please note, we initiate the refund upon successful return pick up, and after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to us.